Privacy Policy

BuildWest Custom Homes (“BuildWest,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit this website, submit a contact form, upload materials, or otherwise communicate with us through the website.

This Privacy Policy applies only to information collected through this website and related online communications. It does not govern the practices of third-party websites, service providers, real estate professionals, lenders, or other organizations that may be linked from or referenced on the website.

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide when you submit a contact form, request a consultation, upload a file, or communicate with us. This information may include:

• Your name, email address, telephone number, and preferred contact method.
• The city, township, property address, or general area where you want to build.
• Whether you own land, have land under contract, are currently looking for land, or need help finding land.
• Whether you are already working with a realtor.
• The type, style, approximate size, bedroom count, bathroom count, garage needs, or other features of the home you are considering.
• Whether you are interested in a fully custom home, a BuildWest collection plan, an existing plan, or are unsure which path is right for you.
• Your approximate construction budget, general financing status, desired start date, or desired move-in timeline.
• Information about your project, property, preferences, questions, and construction goals.
• Plans, sketches, photographs, inspiration images, documents, links, or other materials you choose to submit.
• Any other information included in your correspondence with us.

Providing information is voluntary. However, we may not be able to evaluate your inquiry or respond meaningfully if you do not provide enough information about your project.

Please do not submit Social Security numbers, banking credentials, credit card information, account passwords, tax documents, detailed loan account information, medical information, or other highly sensitive personal information through the general contact form.

Information Collected Automatically

When you visit the website, certain information may be collected automatically by our website, hosting provider, analytics tools, security tools, or other service providers. This information may include:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Referring website or source.
• Pages viewed and links selected.
• Dates and times of visits.
• Approximate geographic location derived from an Internet Protocol address.
• Cookie identifiers and similar technical information.
• Website interactions, form activity, and general usage information.
• Diagnostic, security, error, and spam-prevention information.

This information may be used to operate the website, understand how visitors use it, improve website performance, identify technical problems, measure marketing activity, and protect the website from fraud, spam, malicious activity, and unauthorized access.

Information Received From Other Sources

We may receive information from third parties when you are referred to BuildWest, interact with an embedded service, request a connection to a real estate resource, or use a third-party form, scheduling, analytics, advertising, security, or communications service associated with the website.

Information received from a third party may be combined with information you submit directly when reasonably necessary to respond to your inquiry or operate the website.

How We Use Information

We may use collected information to:

• Respond to your inquiry or consultation request.
• Contact you by email, telephone, or text message using the contact information and preferences you provide.
• Determine whether your proposed home, property, budget, location, and timeline may be a practical fit for BuildWest.
• Review land status, site location, home preferences, floor plans, inspiration materials, financing readiness, and project goals.
• Prepare for a discovery call, land discussion, plan review, or other appropriate next step.
• Connect you with a trusted real estate or other professional resource when you request that assistance.
• Operate, administer, maintain, secure, and improve the website.
• Understand website traffic, visitor behavior, and the effectiveness of website content or marketing.
• Detect and prevent spam, fraud, security incidents, and misuse.
• Maintain records of inquiries and communications.
• Comply with legal obligations, respond to lawful requests, and protect our rights.
• Send information you request, or other communications permitted by law.

Submitting a contact form does not guarantee that BuildWest will accept your project or that a builder-client relationship will be established.

How We Disclose Information

We may disclose information in the following circumstances:

Website and Business Service Providers

Information may be provided to companies that support website hosting, form processing, email delivery, customer relationship management, analytics, advertising, data storage, security, backups, spam prevention, and other operational functions.

These providers may process information only as needed to provide their services or as otherwise permitted by their own agreements and privacy practices.

Project and Referral Resources

When reasonably necessary to respond to your request, we may disclose relevant information to employees, contractors, consultants, or professional resources involved in evaluating the inquiry.

For example, when you ask for help finding land, we may share appropriate information with a trusted real estate resource. Information may also be shared with a relevant professional when you specifically authorize us to make an introduction or when sharing is reasonably necessary to address your request.

Third-party professionals are separate businesses and may have their own privacy policies and contractual terms.

Legal and Protective Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or other legal process.
• Respond to a lawful governmental request.
• Protect the rights, property, safety, or security of BuildWest, website visitors, clients, or others.
• Investigate fraud, security incidents, prohibited conduct, or potential violations of our Terms of Service.
• Establish, exercise, or defend a legal claim.

Business Changes

Information may be disclosed as part of a merger, sale, financing, reorganization, transfer of assets, change in ownership, or similar business transaction. Any successor may continue to use the information in a manner consistent with this Privacy Policy, subject to applicable law.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide your consent.

Sale or Sharing of Personal Information

BuildWest does not operate the website as a business for selling contact-form information to data brokers.

The website may use analytics, advertising, or similar technologies that disclose online identifiers, device information, or website activity to third-party providers. Certain privacy laws may define some of these activities as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where applicable law provides an opt-out right, you may exercise that right through any privacy control displayed on the website or by submitting a request through the contact form.

Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may support:

• Essential website operation.
• Security and spam prevention.
• Form functionality.
• Visitor preferences.
• Website analytics and performance measurement.
• Advertising and campaign measurement, when enabled.
• Embedded content or third-party features.

Some cookies are placed directly by the website, while others may be placed by third-party providers. Those third parties may collect information about activity over time or across different websites according to their own privacy practices.

Most browsers allow you to delete or block cookies or receive a warning before a cookie is stored. Disabling cookies may affect the availability or operation of certain website features.

Traditional browser “Do Not Track” signals are not treated as a universal opt-out because there is no consistent industry standard for interpreting them. Where applicable law requires recognition of a supported browser-based opt-out preference signal, BuildWest will process that signal as required.

Communications and Marketing Choices

When you provide an email address or telephone number, we may use it to respond to your inquiry and communicate about the project you described.

When you separately request or consent to promotional communications, we may also send company news, project updates, educational information, or marketing messages. You may opt out of promotional emails by using the unsubscribe option included in the message or by submitting a request through the contact form.

Opting out of promotional messages will not prevent communications that are necessary to respond to an active inquiry or address an existing business relationship.

Data Retention

We retain information for as long as reasonably necessary to:

• Respond to and evaluate an inquiry.
• Maintain appropriate business and communication records.
• Provide requested services.
• Support website security and fraud prevention.
• Resolve disputes.
• Enforce agreements.
• Satisfy legal, tax, insurance, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected. Information may remain in backups or archived systems for a limited period after it is removed from active systems.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or data storage system can be guaranteed to be completely secure. You should use care when deciding what information or documents to submit online and should not send highly sensitive information through the general contact form.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request:

• Access to certain personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of personal information.
• A copy of certain information in a portable format.
• Information about categories of personal information collected or disclosed.
• An opt-out from certain targeted advertising, sale, sharing, or profiling activities.
• Withdrawal of consent where processing is based on consent.
• An appeal of a denied privacy request, where required by law.

To submit a privacy request, use the contact form and clearly identify the message as a “Privacy Request.” Describe the request and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. Privacy rights are subject to applicable exceptions, including circumstances in which information must be retained for legal, security, contractual, record keeping, or other permitted purposes.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Third-Party Websites and Services

The website may contain links to or integrations with social media platforms, real estate resources, maps, lenders, professional service providers, or other third-party websites and services.

BuildWest does not control the privacy or security practices of those third parties. Visiting or using a third-party service is subject to that third party’s privacy policy and terms.

Children’s Privacy

This website is intended for adults who are researching or planning a new home project. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If a parent or legal guardian believes that a child has submitted personal information through the website, the parent or guardian may use the contact form to request that the information be reviewed and deleted.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes on the website, our services, our information practices, or applicable requirements.

A revised Privacy Policy will be posted on this page. Your continued use of the website after a revised policy is posted means that the revised policy will govern subsequent website activity.

Questions and Privacy Requests

Questions about this Privacy Policy or requests concerning personal information may be submitted through the contact form on this website.